Enhancing wellbeing since 2006

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Employee assistance programme

Employees are essential to business success, but personal and professional challenges can impact their mental health and productivity. Our employee assistance programme (EAP) provides tailored wellbeing solutions, trusted by major organisations, to support employees and enhance workplace performance.

Tailored wellbeing solutions

Understanding the pivotal role employees play in your organisation and recognising their contributions is key to achieving business success. When employees face challenges, either at work or in their personal lives, their mental health and job performance can suffer, leading to higher sickness rates, absences, and diminished motivation and productivity.

This is where our employee assistance programme (EAP) steps in. We offer a wide range of wellbeing solutions, each tailored to meet the specific needs of your organisation. We are trusted by numerous organisations, from supermarkets like Sainsbury’s, to schools, law firms, Apple, and TV channels such as ITV and the BBC. No matter the needs of your business or your employees, we are here to support you at every turn, offering the services that matter most.

Designed to improve wellbeing and performance

An employee assistance programme (EAP) is a workplace benefit that provides both emotional and practical support for personal and work-related concerns. It aims to enhance employee wellbeing, productivity, and job satisfaction. EAPs typically include face-to-face, telephone, or online counselling, alongside expert advice, addressing various personal and professional challenges. The goal is not only to improve employee wellbeing but also to reduce sick leave and enhance overall productivity.

In recent years, EAP usage has grown significantly in the UK. According to the UK Employee Assistance Professionals Association (UK EAPA), 2023 statistics reveal that approximately 14 million employees across the UK have access to an EAP, accounting for nearly 50% of the workforce. Studies have shown that organisations with EAPs report a 25% reduction in absenteeism and a 15% improvement in overall productivity, and employees who use EAP services report a 72% increase in overall job satisfaction and a 58% reduction in stress levels.

It goes without saying that organisations who invest in EAPs see a variety of benefits. By offering access to professional support, businesses can demonstrate a commitment to employee welfare, which can foster loyalty and reduce long-term costs associated with stress and mental health issues.

Join our EAP and take advantage of...

  • Access to our specialist consultants, therapists, and advisors
  • A 24/7 staff helpline
  • 6-8 counselling sessions (face-to-face, telephone, or online)
  • Expertise in cognitive behavioural therapy (CBT)
  • Therapeutic coaching
  • Mediation services
  • Return to work support (for ill health or maternity)
  • Management support
  • Access to our resource library
  • Wellbeing workshops and webinars
  • Mental health first aid courses and refresher training
  • Legal and financial helplines to offer factual information and guidance

Supporting you wherever, whenever you need us

Employees and their family members (aged 16 and over) can easily access online resources covering various self-help topics. Additionally, they can call our free, 24/7 EAP helpline to receive immediate emotional and practical support from qualified experts.

By investing in our EAP, you’ll not only support your employees but also foster a healthier, more resilient organisation. With over 89% of UK employees reporting improved personal wellbeing through EAP services, businesses can cultivate a happier and more productive workplace.

FAQ

Who can use the employee assistance programme?

The EAP is available to all employees and, in many cases, their immediate family members. Check with your employer to see who is eligible under your specific EAP plan.

You can access the EAP through a dedicated phone line, website, or mobile app provided by your employer. Information on how to access the service should be available in your employee handbook or from your HR department.

Yes, the EAP is completely confidential. Your employer will not be informed about who uses the service or the nature of the issues discussed, unless you give explicit consent or where there is a risk of harm to yourself or others.

The EAP can assist with a wide range of issues, including:

  • Stress, anxiety, and depression
  • Relationship and family problems
  • Financial concerns
  • Legal matters
  • Substance abuse
  • Work-related stress and conflicts
  • Bereavement and loss

The EAP is a free service for employees and eligible family members, as it is funded by your employer.

The number of counselling sessions available to you varies depending on your employer’s specific EAP plan. Typically, you can access a certain number of sessions per issue, with the possibility of additional sessions if needed.

The EAP is primarily designed for short-term support and intervention. However, if long-term therapy is required, your EAP can provide referrals to external therapists or services that may be covered by your health insurance or available within your community.

Many employers allow employees to access EAP services during work hours, particularly if you need immediate support. However, it’s best to confirm your employer’s policy on this with your HR department.

EAP services are available 24/7, including during emergencies. You can contact the EAP at any time for urgent support or crisis intervention.

The EAP can help with a wide range of personal and work-related issues. If you’re unsure, it’s worth reaching out to the EAP, and they can guide you to the appropriate resources or support.

The EAP also provides resources and support for managers and supervisors, including training on how to handle sensitive employee issues, guidance on managing team dynamics, and advice on making referrals to the EAP.